rwg88 Privacy Policy

In this Privacy Policy, the following terms carry the meanings stated unless the context requires otherwise:

• "rwg88" refers to the online gaming platform at https://rwg88.wine together with all related services.
• "Player" or "You" refers to any individual who accesses or uses the rwg88 platform, including visitors and registered account holders.
• "Personal Information" means any data that can identify you directly or indirectly, such as your name, mobile phone number, email address and financial details.
• "Processing" covers any operation carried out on personal information, including collection, storage, use, disclosure and disposal.
• "Cookies" refers to small text files stored by your browser when you visit the rwg88 website.

rwg88 collects various categories of information depending on your level of engagement with our platform. This information includes:

a) Account Registration Information

When you register a new account at rwg88, we collect information such as your full name, username, password, email address, mobile phone number and date of birth. This information is required to verify your identity and confirm that you meet the minimum age requirement of 21 years and above.

b) Identity Verification Information (KYC)

To comply with licensing requirements and prevent illegal activity, we may request a copy of your identity document such as your identity card (MyKad) or passport. This information is processed securely and used solely for verification purposes.

c) Financial and Transaction Information

We record your deposit and withdrawal details, including the payment methods used such as Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay or cryptocurrency. Full account numbers are not stored by rwg88 — sensitive financial data is processed by licensed third-party payment processors.

d) Usage and Activity Data

We collect information about how you interact with the platform, including games played, bet amounts, session duration, account settings preferences and bonus claim records. This data helps us improve your gaming experience.

e) Technical Data

Our system automatically records your IP address, device and browser type, operating system name, Internet Service Provider (ISP) name and login session information. This data is used for security purposes and technical improvements.

The personal information collected is used for the following purposes:

• To manage and maintain your account at rwg88, including processing deposits, withdrawals and bonus claims.
• To verify your identity to ensure account security and comply with international licensing requirements.
• To provide customer support services via live chat and email in Malay and English.
• To analyse platform usage patterns for product improvement and player experience purposes.
• To send you account-related notifications, promotional offers and relevant policy updates.
• To detect and prevent fraud, money laundering and other suspicious activity on the platform.
• To comply with legal obligations, regulatory directives and requests from lawful authorities.
• To assess the effectiveness of the VIP programme and offer benefits suited to your membership level.

rwg88 processes your personal information on the following bases:

• Contract Performance: Processing is necessary to fulfil the service contract between you and rwg88, including to process transactions and manage your account.
• Legal Obligation: Some processing is required to comply with applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Legitimate Interests: We process data for platform security, fraud prevention and service improvement purposes, which are legitimate interests of rwg88 provided they do not override your rights.
• Consent: For optional marketing communications and certain cookie use, we request your explicit consent. You may withdraw this consent at any time.

rwg88 does not sell or trade your personal information. However, we may share your data with a limited set of third-party categories in the following circumstances:

• Payment Processors: Payment service providers that assist in processing your deposits and withdrawals. They receive only the information required for transaction purposes.
• Game Software Providers: Game studios that supply slot, live casino and other game content may receive the session data required for technical functionality.
• Lawful Authorities: If required by law or court order, we may need to disclose information to regulatory authorities, law enforcement agencies or other competent bodies.
• Technical Service Providers: Companies that host, maintain or provide technical infrastructure to rwg88 may process data on our behalf under strict confidentiality agreements.

All third parties that receive your data are required to uphold the same security and privacy standards that we maintain.

As rwg88 operates under international licensing, your personal information may be transferred to, stored in or processed in countries or regions other than Malaysia. We ensure that every such transfer is protected by adequate safeguards, including:

• Data transfer agreements that comply with internationally recognised data protection standards.
• Regular security assessments of data recipient systems across various regions.
• Standard contractual clauses that ensure a level of protection equivalent to local standards.

rwg88 continually invests in security infrastructure to protect your data. The technical and organisational measures we implement include:

• 256-bit SSL encryption for all data transfers between users and our servers.
• Passwords are stored using a strong hashing algorithm — your password is never stored in plain text.
• Round-the-clock security monitoring against unauthorised access attempts.
• Intrusion detection and prevention systems (IDS/IPS) that are regularly updated.
• Role-based access control (RBAC) ensuring staff can only access the data they need for their duties.
• Regular internal and external security audits conducted by independent experts.

While we take all reasonable precautions, no system is completely secure. Should a data breach occur that may affect your rights, we will notify you and the relevant authorities as required by applicable law.

As a rwg88 player, you have certain rights regarding your personal information, which include:

• Right of Access: You have the right to know what personal information we hold about you and to obtain a copy of it.
• Right to Rectification: You may request that we correct information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we limit how we use your data while a dispute is being resolved.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

rwg88 uses cookies and similar technologies to improve your experience on our platform. The cookies we use fall into the following categories:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how players interact with our website through anonymous analytics.
• Functional Cookies: Remember your preferences such as language and display settings for a more personalised experience.
• Marketing Cookies: Used only with your consent to deliver relevant promotions.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

If you have any questions, concerns or complaints about how we handle your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the rwg88 platform in Malay and English.
• Email: [email protected]

rwg88 is committed to resolving all privacy-related complaints fairly and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.